RETURN POLICY
Last updated May 10, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at help@chilloutwithcbd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Returns must include all original packaging and accessories. Devices must be cleaned an any juices or materials thoroughly cleaned from the atomizer/tank., and mail your return to the following address:
Chill Out With CBD
Attn: Returns RMA # 759 VANESSA LN BRANCHBURG, NJ 08853-4102 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Flower
● Tinctures
● Pet Treats
● Glassware
● Prefilled Cartridges
● Vape Juices
● Concentrates
● Edible CBD Products
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for returns of unopened items.
● CBD Products are not eligible to be returned once opened.
If you have any questions concerning our return policy, please contact us at:
908.650.8893
help@chilloutwithcbd.com
